Refund policy

30-day first-order guarantee
Try SOP! risk-free. If your first order isn't for you, email us within 30 days of delivery and we'll refund the product price. You don't need to send the cans back. This covers your first order only (a one-time purchase or your first subscription delivery) and is limited to one per customer and household. Shipping charges aren't refunded. Requesting a refund doesn't cancel a subscription; please cancel it from your account so you aren't charged again.

Damaged, leaking or wrong items
Please check your order when it arrives. If a can is damaged or leaking, or you received the wrong flavor or pack size, email us within 7 days of delivery with your order number and a photo. We'll send a replacement or refund the affected items, whichever you prefer. No return needed.

All other orders
Because SOP! is a food product, orders after your first are final sale, except for damage or errors described above. Gift cards can't be refunded.

Canceling an order
Orders usually ship within 1 to 3 business days. If you need to cancel or change an order, email us as soon as possible. If it hasn't shipped yet, we'll cancel it and refund you in full.

How refunds are paid
Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a few extra days to post it.

Contact
Email care@hellosop.com with your order number and we'll sort it out.